JSC FAQ

ABOUT US

WHO IS JOE SUTTON?

Please read more about what he does here www.itsjoesutton.com

HOW CAN I CONTACT YOU?

Please email us at customers@joesuttoncollection.com to communicate with a member of our Customer Experience Team.  We will respond to you in a timely manner to address any questions, concerns or special requests you may have.

DO YOU HAVE DISCOUNTS OR SALES

Since we are an exclusive boutique online store, sales are limited; however, there will typically be two sales a year, end of winter and end of summer.

ABOUT OUR PRODUCTS

WHERE ARE THE PRODUCTS MANUFACTURED?

Our products are all hand selected by Joe Sutton and all manufacturing is done in Atlanta, GA.  The items featured on the site are exclusively available here.  We pride ourselves are offering unique and exclusive items that make you standout from the crowd.

ABOUT MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?

You will right click on the bars on the upper left-hand side of the page and then click on MY ACCOUNT.  From there you will select REGISTER and follow the prompts.  We will never share your contact information with anyone and we advise you to not share your login information with anyone.

HOW DO I RECOVER/CHANGE MY LOGIN?

If you cannot remember your password for your account – its no biggie, it happens to the best of us – you can click on LOST YOUR PASSWORD under the ACCOUNT area and follow the prompts so that you can regain access to your account.

ABOUT THE RETURN POLICY

To read more about our return policy, please read our return policy page.

ABOUT THE SITE

DO I NEED A CERTAIN BROWSER TO ACCESS YOUR WEBSITE?

No.  We have made certain that our website is accommodating to all standard web browsers.  If you have any difficulties, please don’t hesitate to contact us at customers@joesuttoncollection.com

HOW DO I SEARCH FOR PRODUCTS ON YOUR WEBSITE

That’s simple.  Just go to the search field and type in the kind of product you are looking for and it will direct you accordingly.  Also our products have unique names, and you can search that way too.

WILL MY ORDER AND PAYMENT DETAILS BE SECURE?

Absolutely.  We understand and appreciate your business and thank you for putting your trust in us – for not only your clothing but with your payment information.  We value you and your information with a level of trust that it deserves.  We take every measure to ensure your information is transmitted, processed and stored in the most secured way possible.

IF YOU HAVE ADDITIONAL QUESTIONS WHAT SHOULD I DO?

Simply send us an email at customers@joesuttoncollection.com

Back to Top